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Gatekeeping Strategies for Administrative Assistants

As the gatekeeper, you are the face and mediator for your company. Learn techniques to keep you and your company safe from untrustworthy visitors while building trust with your customers.Almost anything can happen at the front desk and it often does, with your entire office, including your boss, counting on you to keep things under control, how can you be sure you will confidently handle the problems that come your way? Here are some techniques that will give you some confidence and control of the front desk.


Runtime: 66 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Managing the FD With Confidence

  • Defusing Angry People
  • Saying No With Confidence
  • Listen to Your 6th Sense

Keeping People From Walking All Over You

  • Saying No and Meaning It
  • Handling Hotheads and Bullies
  • Keeping Thieves out
  • Angry Visitors

When the Problem Comes From Inside Your Company

  • Mastering You
  • Your Voice
  • Your Body Language
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on August 2, 2019.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Donna Baylor

Donna Baylor

TRANSITION Seminars, Inc.

  • Owner of TRANSITION Seminars, Inc.
  • Specialties include real-world workshops, seminars and coaching programs that create results in real-world situations
  • More than 25 years of experience in national and international corporate training
  • Member of local Chamber of Commerce, U.S. Chamber of Commerce, and American Business Women Association
  • Written 4 books and is a mastery hypnotist
  • Frequent speaker having presented on more than 45 different topics
  • Has been a Lorman speaker since 2011
  • More than 10 years working with the Department of Labor training men and women leaving the military how to manage stress, job hunting skills, and assertive communication skills
  • Cancer survivor
  • Can be contacted at [email protected], 888-428-0686 or www.linkedin.com/in/donnabaylor
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 406026
Published 2019
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