Learn the essentials of email etiquette within the work place. Business writing today means communicating through email; it is fast and convenient however there are rules and etiquette that should need to be followed otherwise it may give a bad impression about the sender to the recipient. The way you write and respond to emails and other documentation reveals much about your credibility and professionalism. It can make a difference between someone understanding your point of view, and agreeing with you, or not. It can also make the difference between someone interpreting your message the way you intended, and completely misunderstanding you. This topic is designed for professionals at all levels who wish to obtain better results from their written business communication.
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Pros and Cons of Email
Email Legal Aspects
Cyber Manners
Goals of Writing Emails
Email "Rules of Thumb"- When to Use Cc
Factors That Will Help You to Get a Response
Know Your Audience
Email Response Time
Email Basic Format- Greetings and Closing and Signatures
Using Subject Lines
Perfect Your Grammar
Using Emoticons and Acronyms
Attachments and Links
Proofreading
Netiquette
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Webinar
This course was last revised on January 28, 2019.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.5
- This course has been preapproved by the International Association of Administrative professionals for 1.5 recertification point(s).
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Audrey Halpern
ARH Employee Training
- President of ARH Employee Training
- More than 20 years of training facilitation/learning and development career, developing custom soft skills employee programs, onboarding and Train the Trainer experience
- Adjunct professor at Hofstra University and has developed customized programs for numerous colleges and universities
- Corporate trainer for Fortune 500 companies across the country
- Partners with business coaches, HR leaders and other business leaders to facilitate corporate and institutional training events
- Member of several professional organizations and has received numerous certifications
- Writes weekly articles on LinkedIn® Pulse that have garnered much recognition and an international following
- Can be contacted at [email protected]; http://www.linkedin.com/in/audreyhtraining138/; [email protected]; www.arhemployeetraining.com/; www.facebook.com/ARH-Employee-Skills-
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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