Be more efficient when writing emails and ensure you make a positive first impression for yourself and your organization.
There are rules and etiquette that need to be followed in today's business email communications. The way you write and respond to emails and other documentation reveals much about your credibility and professionalism. It can make a difference between someone understanding your point of view and agreeing with you or not. It can also make a difference between someone interpreting your message the way you intended or completely misunderstanding your message.
Learning Objectives
- You will be able to identify statistics on email usage.
- You will be able to identify various tips and examples regarding creating the perfect subject line.
- You will be able to recognize important features of a well-drafted email.
- You will be able to identify best practices for sending emails.
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Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Netiquette Matters
The Dos and Don'ts of Business Etiquette Email
First Impressions Are Crucial - Even in an Email
- Spell Check
- Hitting Send and Regretting It
Reading and Responding to Emails
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Credit
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Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on April 28, 2022.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
CPE/NASBA - QAS Self Study 1.8 including Communications and Marketing 1.8
- Lorman Education Services is registered with the National Association of State Boards of Accountancy (NASBA) as a QAS Self Study sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.8 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Communications and Marketing for 1.8 hours. Prerequisite: . Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: QAS Self Study. Please refer to the information in this advertisement for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board.
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Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Jules Martinez Hirst
Etiquette Consulting, Inc.
- Sought-after business and social etiquette expert
- Co-author of The Power of Civility
- Founder of Etiquette Consulting, Inc.
- Dedicated to empowering individuals and groups with confidence and essential social grace, she conducts lectures, workshops, seminars, and webinars for business professionals, newly elected officials, college students, youth, teens, and brides to be
- Has worked with corporations and nonprofits such as NALEO, Northrop Grumman, County of Los Angeles Libraries, Sun America, Ernst & Young, the Girl Scouts of America, and numerous schools and universities, including UCLA, USC, Cal State Los Angeles, UC Santa Barbara, and Mount St. Mary’s
- Regarded as a foremost authority in business etiquette, she has been interviewed by and quoted in a variety of media outlets, including NBC Nightly News, ABC World News, Yahoo!, Bravo TV, MTV, Good Morning America, KCBS, the San Diego Tribune, Chicago Tribune, The Smart Show, KNX 1070, KFI, Marketplace PR, and Los Angeles Times
- Can be contacted at 310-425-3160 or [email protected]
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Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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