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Building Your Credibility With Effective Use of Office Communication Tools

Learn techniques on how to effectively communicate using these specific office tools.

Business is changing at warp speed and it's difficult to keep up. The world wants - no demands - information quickly. To be productive, you must look at your options then choose, and use, them wisely. This information helps you understand the most effective ways to communicate using the tools that are available to everyone. Using the right tools, at the right time and in the right way means better time management for you and your team getting more done with less stress and confusion. This can boost your credibility and gain you more respect from your managers, clients, and colleagues. You'll project the image of a confident, capable, professional using these tools and techniques.

Runtime: 85 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

First Things First Understanding Communication

  • Rules
  • Outcome
  • Attitude

Face To Face

  • Watch Your Words
  • Voice
  • Image and Body Language

On the Phone

  • Voice Message
  • Voice Mail
  • Shut up and Listen

Written Word

  • Letters and Memo
  • I Don't Understand
  • Professional Image
  • Pls X Txt
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on February 8, 2019.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.5
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.5 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Donna Baylor

Donna Baylor

TRANSITION Seminars, Inc.

  • Owner of TRANSITION Seminars, Inc.
  • Specialties include real-world workshops, seminars and coaching programs that create results in real-world situations
  • More than 25 years of experience in national and international corporate training
  • Member of local Chamber of Commerce, U.S. Chamber of Commerce, and American Business Women Association
  • Written 4 books and is a mastery hypnotist
  • Frequent speaker having presented on more than 45 different topics
  • Has been a Lorman speaker since 2011
  • More than 10 years working with the Department of Labor training men and women leaving the military how to manage stress, job hunting skills, and assertive communication skills
  • Cancer survivor
  • Can be contacted at [email protected], 888-428-0686 or www.linkedin.com/in/donnabaylor
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
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  • MP3 Downloads
  • Course Manuals
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  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
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* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 404917
Published 2019
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Available in Multiple Formats

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