Live Webinar

60-minute live streaming program
  • March 20
  • 1:00 - 2:00 pm EST

Also available as:

OnDemand Course

Effective Questioning and Listening Techniques

March 20

Develop practical techniques to become more effective in building relationships, solving problems, ensuring understanding, and resolving conflicts.

Challenging, engaging, and effective questioning stimulates discussions and encourages organizations to explore and refine their understanding of issues, problem-solving, and decision-making processes. The ability to effectively question is a skill that can enhance engagement, creativity, and learning. Emphasis should be on using questions that are open-ended and require a higher order of cognitive skills. Effective questioning involves using questions that open conversations, inspire deeper intellectual thought, and promote team interaction. Effective questions focus on eliciting the process – the how and why - as opposed to answers that detail the “what”. Learning how to ask questions can improve your communication skills and develop positive relationships with your colleagues, clients, and other professionals in your network. Asking the right questions can also help you gather important information, learn new things, and develop productive solutions.

Another important communication competence is effective listening. Listening includes complex cognitive processes like understanding and interpreting messages. It includes responding with both verbal and nonverbal feedback. Good listening skills also include focusing and paying attention to the information that is being transmitted to you. To be an effective listener, you must take into consideration what is being said in concert with how you are feeling about what is being communicated, the context of the message, and how you will react to what you have heard.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction
  • Importance of Effective Communication
  • Role of Questioning and Listening in Communication
  • Presentation Objectives
Understanding Effective Questioning
  • Definition and Purpose of Questioning
  • Types of Questions
  • Developing the Skill of Asking Relevant Questions
Techniques for Effective Listening
  • Definition and Significance of Active Listening
  • Becoming a Better Listener
  • Components of Active Listening
  • Avoiding Common Barriers to Active Listening
Practical Application and Overcoming Challenges
  • Integrating Effective Questioning and Listening Into Everyday Interactions
  • Common Challenges in Implementing Effective Questioning and Listening
  • Real-World Examples
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

OnDemand Course

This course was last revised on November 18, 2020.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

Who should attend?

This live webinar is designed for administrative assistants, executive assistants, office administrators, secretaries, office managers and other administrative professionals.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Larry Hammond, Sr.

Larry Hammond, Sr.

V1H Consulting

  • Principal with V1H Consulting
  • Through his workshops, strategy sessions, and keynote addresses, he focuses on helping organizations that are stuck in the way it has always been done, thinking without ever achiev-ing true satisfaction, to transform
  • By producing an organizational culture that creates a contagious leadership environment, he helps organizations achieve maximum performance, increase employee retention, and heighten employee engagement
  • More than 20 years of senior leadership, coaching, training, and development experience
  • Mentor in business, marketing, sales, human resources, entrepreneurship, and leadership in public agencies and community organizations
  • •Facilitated management and employee feedback sessions
  • Coaches leaders and managers in public and private industries around team building and culture development
  • Developed, delivered, and evaluated a variety of training seminars, including, customer ser-vice, change management, strategic planning leadership development, and public speaking
  • Provided leadership training to Leadership Pasadena, a leadership program that empowers, inspires, and connects leaders who strengthen a diverse community
  • Designed, developed, and delivered management and leadership programs for managers in the public, private, and nonprofit sectors that helped clients improve employee and organiza-tional performance
  • Certified in Managing Organizational Change (MOC)
  • 34 Strong Certified Strengths Coach
  • Completed graduate courses in public administration from Catholic University, Washington, D.C., and in information technology, University of the District of Columbia
  • M.A. degree in public administration, The Tseng College-Graduate, international, at California State University, Northridge; B.S. degree, Clark Atlanta University, Atlanta, GA
  • Can be contacted at 626-379-4108 or [email protected]
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

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Product ID: 411233
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