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90-minute live streaming program
  • May 22
  • 1:00 - 2:30 pm EST

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OnDemand Webinar

Using Business Processes to Organize & Streamline Back Office Operations

May 22

Learn how to define your processes in a logical workflow.

Most organizations stay on point with high level initiatives, but the real work gets done at the ground level. Office and administrative processes tend to fall on the employees to figure out and often we find ourselves doing things just because they’ve always been done that way. In this material, you will learn how to define your processes in a logical workflow. This will provide the baseline for understanding where improvement is needed and how to develop contemporary solutions to old problems. Finally, you will learn how to create and execute new processes that align with your line of business to ensure continuous improvement moving forward.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Define
  • How to Identify Current Processes
  • How to Document Current Workflow
  • Developing a Process Flow Map
Measure
  • How to Quantify the Process
  • Relating Soft Cost and Impact on Your Business
Analyze
  • Identifying the Root Cause of Problems/Inefficiencies
  • Identifying Bottlenecks
  • The Difference Between Technology and People
Improve
  • Developing Solutions
  • Overview of Common Office Process Mistakes
  • How to Use Technology as a Tool
  • Ensuring Quality and Compliance
Control
  • Test Phase
  • Amend and Adjust
  • Monitor
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on April 20, 2012.

Call 1-866-352-9540 for further credit information.

Live Webinar Registration

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.5
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.5 recertification point(s).
     

Who should attend?

This live webinar is designed for administrative assistants, executive assistants, office administrators, secretaries, office managers and other administrative professionals.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Anna Stratton, CDIA+, BPMp

Southwest Solutions Group

  • Director of information management services at Southwest Solutions Group
  • Certified document imaging architect
  • Business process management practitioner
  • Compliance and governance oversight including HIPPA and CJIS
  • Conducts regular seminars and workshops such as Process Development, Transitioning to Digital Processes and How to Present Solutions to Stakeholders
  • Written several publications related to the areas of improving business processes
  • Consistent speaker and author for ARMA and AIIM
  • Can be contacted at 214-924-5382 or [email protected]
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
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  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 404915
Published 2012, 2019
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