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Using Business Processes to Organize & Streamline Back Office Operations

Learn how to define your processes in a logical workflow.

Most organizations stay on point with high level initiatives, but the real work gets done at the ground level. Office and administrative processes tend to fall on the employees to figure out and often we find ourselves doing things just because they've always been done that way. In this material, you will learn how to define your processes in a logical workflow. This will provide the baseline for understanding where improvement is needed and how to develop contemporary solutions to old problems. Finally, you will learn how to create and execute new processes that align with your line of business to ensure continuous improvement moving forward.

Runtime: 88 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Define

  • How to Identify Current Processes
  • How to Document Current Workflow
  • Developing a Process Flow Map

Measure

  • How to Quantify the Process
  • Relating Soft Cost and Impact on Your Business

Analyze

  • Identifying the Root Cause of Problems/Inefficiencies
  • Identifying Bottlenecks
  • The Difference Between Technology and People

Improve

  • Developing Solutions
  • Overview of Common Office Process Mistakes
  • How to Use Technology as a Tool
  • Ensuring Quality and Compliance

Control

  • Test Phase
  • Amend and Adjust
  • Monitor
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on July 11, 2019.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.5
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.5 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Michael Wood

Michael Wood

Michael R Wood Advisory Services

  • Currently provides consulting and thought leadership to organizations in the area of strategic planning, business process improvement, change management and stakeholder value improvement
  • Practice emphasizes all aspects of how to improve the way value is delivered to stakeholders
  • Conducts regular seminars and workshops in business process improvement, project management mastery and organizational change management for organizations like Penton Learning Systems and the California Society of CPAs
  • Creator of the Helix Method Author of the Helix Method series of Business Process Improvement Books
  • National subject matter expert on process improvement for www.projectmanagement.com, the world’s largest project management content portal on the web
  • In the early 2000’s served as the president of The Natural Intelligence Group, an organizational value improvement consultancy; in the late 1990s he served as the EVP of outcome management for the Corporation for Standards and Outcomes, an internet application service provider to the human services industry; and throughout 1990s served as CIO/VP of IT for Showboat Inc. a casino gaming & hospitality company
  • Served as an adjunct professor in Pepperdine University’s MBA program and an associate professor at California Lutheran University
  • Considered an expert in business process improvement and project management throughout the world
  • Can be contacted at [email protected]
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 404915
Published 2019
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