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Creating an Effective Administrative Procedures Manual

Learn how an administrative procedures manual can boost efficiency in your organization.

Writing and maintaining administrative office procedures may not be exciting, fun, or appear to be revenue streams for most employees, but they are essential to the success of any business enterprise. A well-structured office reduces miscommunications and helps to eliminate common errors. By making administrative policy a priority, organizations you will create clear policies, procedures and expectations with employee understanding and buy-in, which ensures a smoothly run work environment. Recognize how an administrative office procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Administrative procedures and well-established expectations are a vital connection between the company's vision and its everyday operations.

63 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Four Reasons Why Your Office Needs Administrative Policies

  • Business Continuity
  • Succession Planning
  • Internal and External Audits
  • Recovery Planning

Identifying the Procedures and Organization

  • Is This an Organizational Policy Manual or Divisional
  • Determine Daily, Weekly, Monthly, and Annual Tasks
  • Track a Few of the Tasks to Determine
    • Which Are Done as Part of Positions
    • Done on Regular Basis
    • What Procedures Are Done Repetitively
  • Table of Contents
    • General Policies for All Employees
    • List Each Section by Division
    • List Procedures for Each Section

Procedures Included to Include

  • Phone Etiquette
  • Business Writing
  • Policies on Absences
  • Breaks
  • Salaries
  • Benefits
  • Time Management
  • Creating Meeting Arrangements

Recording Procedures

  • Use Template to Stay Consistent
  • Be Detailed
  • Use Bullet Points

Wrap Up

  • What's Next (Keep It Up to Date)
  • Questions and Answers
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

No credit available.

OnDemand Course

This course was last revised on July 8, 2021.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Cheryl Grazier, M.S.I.D., M.P.A.

Cheryl Grazier, M.S.I.D., M.P.A.

Cheryl Grazier Consulting LLC

  • Principal of Cheryl Grazier Consulting LLC, which offers customized learning and development programs designed to increase the leadership and management capability of individuals, teams, groups, and organizations
  • Over 20 years of business experience in both the public and private sector as a trusted advisor in the areas of culture change, strategy implementation, program management, and team and leadership development
  • Has worked in a variety of industries, including communications, government agencies, governmental contracting, and real estate
  • Passionate about developing people skills and leadership capabilities for individuals and she specializes in exposing people's hidden aptitudes and talents, which enables those individuals to develop their known and recently found strengths and abilities
  • Most obvious qualities are her energy, compassion, inspiration, creativity, resourcefulness, enthusiasm, and passion about everything she does; by inspiring individuals and teams to be more than they think they can be, she launches individual and group productivity and morale to new levels; is never satisfied with the 'that’s the way we’ve always done it' approach, creates an atmosphere of innovation during her presentations
  • Presents outstanding programs in the areas of leadership development, interpersonal communication skills, conflict management, performance management and conduct issues, and change management
  • Holds several industry certifications including MBTI, DiSC, and FIRO-B; also licensed as a real estate broker in both Missouri and Florida and holds a real estate instructors license in Florida
  • Believing that positive thinking is one of the keys to unlocking an individual’s potential, has devoured the writings and learnings of Canfield, Carnegie, Covey, Hanson, Maxwell, Nightingale, Peale, and many others
  • Loves sharing her positive attitude with others and knows that a facilitator is one who enables groups to succeed long after her program; as both a participant and a facilitator of numerous personal development meetings in the past, she is proud to guide others though a process that truly delivers what it promises
  • Can be contacted at 904-392-3427, [email protected], or https://cherylgrazierconsulting.com/
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 408595
Published 2021
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