Regardless of the business you are in, vendors and suppliers play a key role in not only the success of your business, but also your own personal success.
You will gather information related to building vendor relationships that will best benefit your organization, such as knowing what to look for in reviewing agreement terms that protect your employer and mitigate risk. We will review areas that enhance your value to a vendor and how to make vendors and suppliers work for you. You will hear of several real-life examples of problems and success stories in building vendor relationships. There will be examples of win-win solutions where both the customer and the vendor benefit. You will learn to avoid pitfalls that can cause problems for you and your organization and about monitoring vendor performance to enhance the quality of the services they provide your company or agency.
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Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
This Is a Business Relationship
- You Are Representing Your Company or Agency
- Your First Priority Should Be to Look out for the Best Interests of Your Employer
- Your Vendor Will Be Looking out for Their Best Interests
- Avoid Getting Into a Personal Relationship With Your Supplier or Their Representative
Coming to Terms With Your Vendor
- Make Your Vendor Aware of Your Company or Agency Purchasing Terms and Conditions
- Bind Your Agreements With Vendors Using Your Written or Published Terms
- Avoid Using Agreements Drafted by Your Vendor
- Review All Vendor Terms and Conditions of Sale, Warranty, Liability, Indemnification, etc.
Limit the Risk to Your Organization
- Require Insurance of All Appropriate Types
- Require Certifications or Licenses If Required
- Provide for Penalties for Unsatisfactory Performance
- Provide Convenient Exit Clauses for Your Organization
- Do a Vendor Responsibility Check
How to Increase the Quality of Your Business Relationship With Vendors
- Know What Products and Services They Provide
- Offer Them Open and Competitive Solicitations
- Give Them Adequate Time to Respond to Solicitations
- Monitor Their Performance
- Pay Them Timely in Accordance With Your Published Payment Terms
Case Studies
- Vendor Is Doing Work That Puts Your Company at High Liability Risk
- Vendor Is Not Providing Quality Transportation Services
- Long Time Vendor Is Protesting Their Loss of Business
- Monitoring Supply Vendor Leads to More Flexibility to the End User
- Poor Results Are Discovered After the Vendor Has Left the Job Site
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Credit
More Program Information
Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on October 27, 2022.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
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Credit
More Program Information
Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Kenneth M. Jones
- Procurement specialist (part-time) providing training to new procurement staff at the University at Albany, SUNY
- Has trained many university staff on state procurement rules and regulations as well as the Research Foundation for SUNY (a non-profit organization) rules and regulations working with various granting agencies
- Provided procurement procedures, training, and transactional review for a research foundation for a SUNY grant-funded procurement team in Nairobi, Kenya
- Established online ordering processes with vendors ranging from office supplies to lab supplies
- More than 30 years of experience working in the public and nonprofit procurement field
- Previous purchasing experience included procuring commodities, services, and construction for the departments on campus
- Conducts regular seminars, webinars, and workshops on various procurement topics
- Past purchasing assistant for the New York State Office of Taxation and Finance
- Can be contacted at 518-875-6854 or [email protected]
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Credit
More Program Information
Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
- MP3 Downloads
- Course Manuals
- Executive Reports
- White Papers and Articles
Additional benefits include:
- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
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