Learn to effectively adapt to any situation.
Unless you see the immediate benefits when a planned change is announced, we tend to take a wait-and-see approach, expecting the worse and hoping for the best. This is especially true when we were not involved in creating the new procedure. When change occurs suddenly with no preparation, we can become more resistant and even resentful. The result of these approaches is increased stress and frustration. This topic provides you with tried-and-true practical actions to take in any situation of mild to drastic change, enabling you to be more adaptable and flexible. We know from our own experience when we continue to resist an inevitable change, we will not be successful and will not get the results which are expected of us. We also know when we perceived the change as positive and embraced it, we received better results. Learn to recognize resistance and reframe the situation, looking at it from a different angle. Employ the planning skills to be successful in the changed environment. Adapt your communication skills to work successfully in a chaotic situation with your manager to implement the change. Learn to reduce stress and increase productivity, while enjoying the change process. Learn to maximize your natural human resiliency.
Credit
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Importance of Flexibility and Adaptability for Administrative Professionals
- What Is Flexibility?
- What Is Adaptability?
- Your Strengths and Challenges
Unknowns, Innovations, Changes, Unexpecteds, Improvements
- Planned vs. Unplanned Change
- Recognize Resistance
Adaptability and Flexibility Strategies and Tactics
- Act vs. React
- The Lure of Firefighting
- Develop Plan B
- Analyzing Results of Your Approach
- Prevention or Contingency
Adapt to Unknown and Unexpected Situations
- Develop Generic Contingency Plan
- Postmortem of Plan Effectiveness
Efficiency
- Streamline Procedures, Rework Schedule
- Increase Flexibility and Adaptability
Communication
- Adapt Good Communication Skills to Changing Situation
- Maximize Effectiveness of Interactions With Your Manager
Credit
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
MP3 Download
No credit available.
OnDemand Course
This course was last revised on June 18, 2020.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
Credit
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty

Rebecca Staton-Reinstein, Ph.D.
Advantage Leadership, Inc.
- President of Advantage Leadership, Inc.
- Internationally recognized expert: strategic planning, leadership, organizational development
- Project manager for a wide variety of projects; developed and delivered project management programs for clients and training companies including PM for Administrative Professional for AMA; and featured speaker at several conferences for administrative professionals
- Trainer and educator: regularly conduct seminars, webinars, and workshops on strategic planning and leadership, management, team, and project management skills development
- Author: Success Planning: A "How-To" Guide for Strategic Planning; Success Planning for Nonprofits: Evidence-Based Strategic Planning; Conventional Wisdom: How Today’s Leaders Plan, Perform, and Progress Like the Founding Fathers; eBooks and hundreds of articles on strategic planning, leadership, management, and project management
- Current memberships: MBTI Master Practitioner; Foreign Member St. Petersburg Engineering Academy; Professional Legacy Member, National Speakers Association
- Can be contacted at [email protected], https://www.linkedin.com/in/rebeccastatonreinstein or www.AdvantageLeadership.com
Credit
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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