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Be Assertive, Not Aggressive: Creating Professional and Realistic Boundaries in the Workplace

Learn how to create boundaries and resolve conflict in the workplace while maintaining a professional manner.

If you are a success-minded individual, assertiveness is a must-have skill. Every workplace has extroverted and introverted personalities. Assertiveness gives you the skills to deal with both types in a confident, calm, self-assured manner. If you lack assertiveness, extroverted, dominant individuals may make you their doormat. Have you experienced this? Avoid it by learning assertiveness skills and how to set boundaries. Conflict is inherent to working together. Conflict ranges from huge decisions such as where to build a new manufacturing plant or what software to buy to simple decisions like where we should go for lunch and what hotel we want to book for the holiday party. When you express your preferences assertively, people listen. Assertiveness skills also help you resolve the conflict between team members. If you, as a manager, fail to resolve conflicts, bad attitudes fester and a toxic environment is created. Morale slips in the organization and the best workers end up leaving for greener pastures on the other side of the fence. As we progress through this information, you'll gain communication, confrontation, and assertiveness skills that will give you confidence in your abilities to set boundaries, interface with and lead a variety of people. Assertive language and thought processes take practice. Work on the skills and you'll be amazed at the results.

Runtime: 68 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Understanding Assertiveness - What Is It? How Do You Become More Assertive?

  • Define Assertiveness
  • Differentiate Between Assertiveness, Passivity and Aggressive Response Styles
  • Choose Assertiveness Techniques in Confrontational Conversations
  • Understand the Personality Factor in Assertiveness, Passivity and Aggression

Gaining Personal Power Through Assertive Boundaries

  • Make Requests of Others Without Fear and Trepidation
  • Say No When Appropriate
  • Negotiate Diplomatically
  • Exert Influence on Others Without Being Coercive or Manipulative
  • Cope With Criticism, Anger and Guilt
  • Differentiate Assertive, Passive and Aggressive Communication Skills

Assertiveness and Workplace Conflict

  • Handle Conflict With Strength and Decisiveness
  • Gain the Skill to Use Positive and Assertive Confrontation Skills
  • Be Assertive When Describing Consequences
  • Set up a Process for Documenting Objective, and Factual Information Versus Subjective Statements
  • Learn How to Monitor Emotional States
  • Practice Active Listening and Reflection Techniques
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on September 2, 2020.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

MP3 Download

No credit available.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Karla Brandau, CEO

Karla Brandau, CEO

Workplace Power Institute

  • CEO of Workplace Power Institute
  • Areas of expertise include productivity and time management, email survival skills, DISC and driving forces assessments, emotional intelligence, team building, and leadership; and conducts regular speeches, seminars and workshops in all of these areas
  • Author of several publications: Wake Up the Winner Inside, Email Survival Skills, 101 Time Management Tips for Busy Professionals, Visual guides to Outlook┬« 2010, 2013 and 2016, The Leadership of One, and How to Earn the Gift of Discretionary Effort
  • Certified speaking professional, registered corporate coach, certified facilitator, certified professional behaviors analyst, and certified professional motivators analyst
  • B.A. degree in education
  • Can be contacted at 770-923-0883, [email protected], on Twitter┬« @KarlaBrandau, LinkedIn/In/KarlaBrandau, and www.KarlaBrandau.com
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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Product ID: 407498
Published 2020
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