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Client Termination: How to Protect Your Organization

Explore the guidelines for deciding when to fire which clients and how to go about it if the relationship has become problematic.

Chances are that you've experienced a relationship with a client that either makes you uncomfortable, makes you scream, or makes you wish you'd never taken them on. Businesses often face situations where they need (or want) to terminate a client relationship for one reason or another. These reasons may range from conflicts of interest, unlawful behavior, inability to fulfill obligations, by either client or the business, or fundamental disagreements. When is the optimal time to end such a relationship? What ethical obligations should be considered in the termination of such a relationship? What steps can be taken to stay in compliance with industry best practices, and prevent pitfalls that may occur when firing a client?

Runtime: 103 minutes
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Guidelines for Deciding Whether to Fire a Client

  • Repair or Replace?
  • When You Should Terminate
    • Violation of Law or Ethics Rules
    • Impairment
    • ClientInitiated Termination
  • Optimal Conditions for Firing a Client
    • Client Consent to Termination
    • No Adverse Affect
    • You'Ve Been Used
    • Fundamental Disagreements
    • Unfulfilled Obligations
    • Unreasonable Burden
    • Other Contractual Outs

Guidelines for Deciding Which Clients to Fire

  • The Pareto Principal
  • Opportunity Costs and Cost Benefit Analysis
  • Lead, Follow, or Get out of the Way
  • Communication and Expectations

Procedural Guidelines for Firing a Client

  • Begin With Possible Endings in Mind
  • Plan Ahead, Making It a Process
  • Protect the Client's Interests
  • Remain Professional
  • Consider a Referral
  • Review Your Contract!
  • End It Quickly
  • Accommodating Unstable Clients
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on May 10, 2019.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Noel R. Bagwell, III, Esq.

Noel R. Bagwell, III, Esq.

ExecutiveLP®

  • Operates ExecutiveLP®, a virtual law firm based in Nashville, Tennessee
  • Has won numerous awards, including the Tennessee Supreme Court’s Attorney for Justice award for his pro bono work with veteran entrepreneurs, as well as the Clarksville, TN Mayor’s Certificate (2019) for his contributions to the business community in that city, which, in 2019, Money magazine named the Best Place to Live in America
  • Exclusively works with business clients to transform their legal support from a cost center to a profit engine, through ExecutiveLP’s legal operations install service, Profit from Legal™, and ExecutiveLP’s Legal Lifeline and Signet™, outside general counsel services
  • Author of How to Structure Your Business for Success, a book of legal guidance for startups interested in putting their new venture on a firm legal foundation; Profit from Legal, an upcoming book structuring legal operations around the use of legal key performance indicators to create the conditions necessary for legal support to generate positive ROI for businesses; and numerous print and electronic articles for the Nashville Bar Journal and various blogs
  • The host of the Profit from Legal Podcast
  • J.D. degree, Cumberland School of Law at Samford University; Scholar of Merit: Economic Analysis of Law; B.A. degree in Philosophy, minor in international studies, Austin Peay State University
  • Can be contacted at 615-716-0606 (option 5) and [email protected], on LinkedIn: https://www.linkedin.com/company/2779139/; LinkedIn Group: https://www.linkedin.com/groups/13936380/; on Twitter: @ExecutiveLP; https://www.twitter.com/ExecutiveLP; Facebook: https://www.facebook.com/ExecutiveLP; or Facebook Group: https://www.facebook.com/groups/profitfromlegal
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

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Product ID: 400836
Published 2019
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