Learn what listening is and isn’t.
Not all conversations at work are healthy, balanced, or reciprocal—and yet we’re still expected to ‘listen professionally.’ But what does that really mean when your system is full, the power dynamic is off, or the speaker’s not being fully accountable?
This workshop is for professionals who want to show up with integrity—not compliance. You’ll learn what listening is (and isn’t), how to stay in the conversation without absorbing blame or burnout, and how to use clear, honest language when you’ve reached your limit.
This isn’t about listening more—it’s about listening differently: with discernment, boundaries, and emotional clarity. Whether you’re managing a team, navigating tricky dynamics, or tired of one-sided dialogue, this session offers immediately usable communication tools that build trust without sacrificing your truth.
Learning Objectives
- You will be able to recognize personal limits in emotionally or mentally demanding conversations.
- You will be able to approach listening not as compliance, but as a strategic and relational skill.
- You will be able to respond more effectively in high-pressure or emotionally loaded work situations.
- You will be able to improve communication without over-functioning, shutting down, or absorbing blame.
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Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
How to Listen Strategically When Your System Is Already Full
Strategic Communication When Your System Is Full and the Stakes Are High
Communication Tools for When You’Ve Hit Your Limit
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Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
Live Webinar Registration
HR Certification Institute 1.0
- This program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
OnDemand Course
This course was last revised on February 3, 2021.
Call 1-866-352-9540 for further credit information.
- IAAP 1.5
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.5.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Who should attend?
This live webinar is designed for human resource professionals, business owners and managers, office managers, team leaders, and supervisors.
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Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Donell Hill
Life Maximier, LLC
Donell Hill (Donnie)
- Founder and CEO of Life Maximizer LLC
- Life Maximizer LLC is a coaching and consulting company dedicated to helping leaders deliver high quality work and create meaningful impact without sacrificing their well-being, joy, or authenticity
- Has over 15 years of experience and brings a holistic, nervous-system-informed approach to leadership development and business building, guiding clients in effective communication, confident leadership, and sustainable growth
- Worked with leaders from companies like Atlassian, Instacart, Stripe, Nutanix, Fidelity, Grammarly, and Lending Club equipping them with tools to lead with clarity, resilience, and purpose
- His mission is to support more business leaders in becoming well-rested, well-paid, and deeply appreciated for who they are as they make a positive contribution on their team, in their organization, or within their community
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More Program Information
Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
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