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Improving Nonverbal Communication

Gain an understanding of why miscommunication occurs and how to get communication back on track.

How we say something is often more important than what we say. A majority of miscommunication occurs because of nonverbal cues that either send mixed messages or are not aligned with how the listener is best able to understand it. Unfortunately, miscommunication can lead to false assumptions, unconscious bias, and unnecessary conflict. This material will benefit anyone who is in a role that requires crisp, clear, and effective communication. By recognizing the role and impact of four nonverbal behavioral cues, learners will better understand why miscommunication occurs and how to get communication back on track. Since personality type is correlated with verbal and nonverbal communication preferences, learners will also be given tips for assessing and connecting with different types by adapting nonverbal communication behaviors. Applying the tips in this material will facilitate more effective communication and increased trust.

27 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

The Importance of Nonverbal Communication

  • How You Say Something Is Often More Important Than What You Say
  • Process vs. Content

What Is Nonverbal Communication?

  • The Four Nonverbal Behavioral Cues of Communication
  • Unpacking Nonverbal Communication Cues

Personality and Nonverbal Communication

  • Most Common Nonverbal Behaviors of Each Personality Type
  • Matching the What With the How

Communication vs. Miscommunication

  • What Is Communication?
  • Intention vs. Execution
  • Miscommunication

Nonverbal Communication Tips

  • Detecting What's Coming at You
  • Adapting Nonverbals to Communicate Better
  • Nonverbal Communication and Inclusion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on March 29, 2021.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Nathan Regier, Ph.D.

Nathan Regier, Ph.D.

Next Element Consulting, LLC

  • Founder and CEO of Next Element Consulting, a global organizational culture consulting company
  • Published four books about compassionate leadership and workplace culture
  • Hosts a podcast called OnCompassion with Dr. Nate
  • Certifying master trainer in the Process Communication Model
  • Ph.D. degree in clinical psychology, University of Kansas
  • Can be contacted at [email protected]
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

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Product ID: 408686
Published 2021
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