In an increasingly complex world, how you interact and engage with your customers will continue to be one of the main drivers of your business’ success. When it comes to solving problems, effective managers and team leaders know that no software or technology is a smarter investment than customer service training. Better-trained staff are more equipped to resolve issues to a customer’s satisfaction, generating goodwill and repeat business.
Lorman Education Services offers smart, insightful online training for customer service professionals. Our programming is accessible and designed to deliver the maximum benefit to all participants, no matter their professional role, or where they are in their career.
Training for Customer Service Success
Lorman Education Services offers customer service training programs for:
- Sales, reception and help desk staff, as well as anyone else who interacts with customers on a day-to-day basis
- Management-level professionals who are called in to resolve disputes and develop marketing strategies
- Executives who rely on effective customer service skills when acting as the face of their organization
Whatever your role, the importance of being able to build a personal connection with stakeholders is essential. For this reason, customer service is something that should engage all levels of staff. Our training programs recognize this, and focus on developing transferrable skills that can serve you at any stage of your career.
Explore Your Training Options With Lorman Education Services
Lorman Education Services was established in 1987 with the goal of making great training accessible to everyone. We’ve been a leading innovator in the field of distance learning since then, and to date have helped more than 1.4 million professionals meet their training goals.
We currently offer two main forms of online training in customer service:
- OnDemand training: Our OnDemand archive consists of more than 11,600 previously recorded training programs, as well as audiobooks, technical manuals and other self-study programming. Download or stream at your convenience from any computer or mobile device — there’s no better way to complete innovative training for customer service excellence.
Explore our full catalogue of upcoming and archived training programs for customer service professionals using the links on this page.
Sign Up and Start Learning Today
Several convenient pricing options make training with Lorman Education Services affordable for any professional or organization. Try out individual classes for as little as $99 and see the superior quality of our programming for yourself. Alternately, if you’re serious about building your skills, purchase an annual All-Access Pass for just $699.Looking for training options for an entire office? Contact our customer response team to inquire about our enterprise licensing deals.