And How Businesses Can Turn this Around
Need a road map for increasing complaint satisfaction? Here you go. Before the 1980s, most American companies viewed customer care initiatives such as responding to complaints as a necessary evil, at best, and as a significant administrative cost, at worst. Companies all too often approached complaint handling as an adversarial process where they were pitted against “unreasonable” customers and “antibusiness” regulatory agencies. This white paper reviews studies on customer rage and the importance behind update customer complaint handling practices.
You can Login to access if you are already registered.
Thank You!
Download White PaperMore Program Information
