White Paper

5 Pages
  • 5 Pages

When Good Service Representatives Do Bad Things

 

Don't take your customers for granted.

Interesting when the economy does well how customers can be taken for granted with so many customers to choose from, organizations quickly forget those that placed them in their current state - customers. Ironically, the cost of acquisition to keep a client is less costly than trying to find a new one. This white paper discusses how delivering an experience that is satisfying to customers drives both repeat visits and improved profitability. 

Agenda

Faculty

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Andrew S. Levine

Stradley Ronon Stevens & Young, LLP

Andrew S. Levine, Esq., is a partner at Stradley Ronon Stevens & Young, LLP, where he practices environmental law and handles a variety of environmental regulatory, enforcement and litigation matters. He coordinates Clean Air Act strategies for facilities located in moderate and severe non-attainment areas. Mr. Levine defends clients in enforcement matters and citizen suits under RCRA, the Endangered Species Act and the Clean Water Act. He also provides extensive counsel on statutory and regulatory developments in the solid waste, water and air programs of several states. Mr. Levine counsels numerous clients about the innovative issues of various Brownfields programs in Pennsylvania, New Jersey, Virginia and Maryland. Most recently, one of his renewable energy projects was awarded the Governor of Pennsylvania Award for Environmental Excellence. Mr. Levine was named a Super Lawyer in the June 2005 and June 2004 editions of the Philadelphia Magazine, by a vote of his peers. He earned a B.A. degree, magna cum laude, and a J.D. degree, cum laude, from Tulane University.

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

  • Works with founders and senior leaders of middle-market organizations that struggle and transforms them into thriving businesses
  • Highly accomplished senior strategic leader with proven experience to lead turnaround situations, implement change, optimize business units, rationalize workforces, operationalize revenue, revitalize processes and drive measurable financial performance for increased sales, profit growth, and customer retention
  • Helps transform business professionals into abundant individuals, create a better lifestyle, longevity, higher levels of liquidity, and leave a lasting legacy
  • Author of 14 books and over 3,500 business articles
  • During his 37-year career, has aided organizations gain over $11B in new revenue
  • Passion for sales is well known as he has coached thousands internationally while also creating several accredited university sales programs

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