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When Good Service Representatives Do Bad Things


Don't take your customers for granted.

Interesting when the economy does well how customers can be taken for granted with so many customers to choose from, organizations quickly forget those that placed them in their current state - customers. Ironically, the cost of acquisition to keep a client is less costly than trying to find a new one. This white paper discusses how delivering an experience that is satisfying to customers drives both repeat visits and improved profitability. 

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When Good Service Representatives Do Bad Things


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When Good Service Representatives Do Bad Things


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Andrew S. Levine

Stradley Ronon Stevens & Young, LLP

Andrew S. Levine, Esq., is a partner at Stradley Ronon Stevens & Young, LLP, where he practices environmental law and handles a variety of environmental regulatory, enforcement and litigation matters. He coordinates Clean Air Act strategies for facilities located in moderate and severe non-attainment areas. Mr. Levine defends clients in enforcement matters and citizen suits under RCRA, the Endangered Species Act and the Clean Water Act. He also provides extensive counsel on statutory and regulatory developments in the solid waste, water and air programs of several states. Mr. Levine counsels numerous clients about the innovative issues of various Brownfields programs in Pennsylvania, New Jersey, Virginia and Maryland. Most recently, one of his renewable energy projects was awarded the Governor of Pennsylvania Award for Environmental Excellence. Mr. Levine was named a Super Lawyer in the June 2005 and June 2004 editions of the Philadelphia Magazine, by a vote of his peers. He earned a B.A. degree, magna cum laude, and a J.D. degree, cum laude, from Tulane University.

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Consulting Group

  • President of Stevens Consulting Group
  • 33 years of true sales experience and advanced degrees in sales productivity
  • Over 30 years of investment banking, private equity and merger, and acquisition experience
  • Author of the successful sales process books, Split Second Selling and Selling the Norm, and Split Second Customer Service; as well as 13 other books
  • Creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling
  • Has a top-ranked podcast - Sales Acceleration
  • Works with organizations and individuals that struggle and transforms them into wealthy professionals
  • Leading international keynote speaker and is often requested by the media
  • Over 3,500 business articles and 45 audios, and over three decades of revenue experience
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When Good Service Representatives Do Bad Things

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