White Paper

5 Pages
  • 5 Pages

When Good Service Representatives Do Bad Things


Don't take your customers for granted.

Interesting when the economy does well how customers can be taken for granted with so many customers to choose from, organizations quickly forget those that placed them in their current state - customers. Ironically, the cost of acquisition to keep a client is less costly than trying to find a new one. This white paper discusses how delivering an experience that is satisfying to customers drives both repeat visits and improved profitability. 



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Andrew S. Levine

Stradley Ronon Stevens & Young, LLP

Andrew S. Levine, Esq., is a partner at Stradley Ronon Stevens & Young, LLP, where he practices environmental law and handles a variety of environmental regulatory, enforcement and litigation matters. He coordinates Clean Air Act strategies for facilities located in moderate and severe non-attainment areas. Mr. Levine defends clients in enforcement matters and citizen suits under RCRA, the Endangered Species Act and the Clean Water Act. He also provides extensive counsel on statutory and regulatory developments in the solid waste, water and air programs of several states. Mr. Levine counsels numerous clients about the innovative issues of various Brownfields programs in Pennsylvania, New Jersey, Virginia and Maryland. Most recently, one of his renewable energy projects was awarded the Governor of Pennsylvania Award for Environmental Excellence. Mr. Levine was named a Super Lawyer in the June 2005 and June 2004 editions of the Philadelphia Magazine, by a vote of his peers. He earned a B.A. degree, magna cum laude, and a J.D. degree, cum laude, from Tulane University.

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

Dr. Drew Stevens, Ph.D.

  • International financial educator specializing in retirement optimization
  • Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
  • Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
  • Expertise in creating holistic retirement plans to maximize income and mitigate risk
  • Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
  • Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
  • Renowned international keynote speaker, workshop provider, and media host
  • NSSA, AHIP, and IRMAA certified

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