We Cannot Not Create Experiences for Our Customers
Positive customer experiences creates strong relationships and buying behavior.
Your organization, every department and each employee are continuously creating experiences for their customers. At all points where your organization interacts with or touches a customer in providing them a product or service, it creates experiences. And during those experiences customers form perceptions and make decisions as to whether to do business with you in the future.
Founder of The Focus Group, a management consulting firm that assists organizations in sustaining their profitable growth through enhanced Customer Loyalty
Frequently creates and facilitates leadership development programs for organizations such as: the American Management Association, the Georgia Employers’ Association, Community Bankers Association, etc.
Co-wrote Leading Your Organization to the Next Level
Clients include manufacturing and service organizations across the U.S., Canada, Caribbean, Europe and the Middle East such as Exxon, Brink’s, EMC, State Farm Insurance, Marriott, N.C.I., Cracker Barrel, Seagram and YKK
Prior to founding The Focus Group he had extensive experience — at the plant, divisional, and corporate levels — in the Human Resource and Customer Satisfaction fields to include the V.P. of H.R. and Quality
B.A. degree in psychology, Emory & Henry College; Master’s degrees in both business administration and industrial psychology, Virginia Commonwealth University