White Paper

Tips for Overcoming Language Barriers in Customer Service


People that deal with customers and answer the phone, regardless of their facility with a language, must understand the probable reasons someone is calling, what they are expecting, and how to properly deal with them. In this white paper we will give some practical and valuable tips for providing a level of customer service that exhibits the quality and responsiveness that customers want, even when using an outsourced service where the native language may not be English.

Learning Objectives

- Learn the elements of excellent customer service.

- Better understand communication, culture and language.

- Gain practical tips for overcoming language barriers in customer service environments.




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