White Paper

8 Pages
  • 8 Pages

The Voice - It's the Front Line of Customer Service


Is your company providing value-added service?

Unfortunately customers learn the hard way whether or not a company is willing to provide value-added service. When a customer calls they have a certain level of expectation regarding the outcome of the call. When a customer service team provides more than what the customer expected there is gem - value-added service. This white paper reviews how choice of words and tone of voice can make or break a customer exchange and provides tips on how to become a better communicator.



JJ Lauderbaugh, CMC

JJ Lauderbaugh, CMC

JJ Lauderbaugh & Associates

  • Owner and president of JJ Lauderbaugh & Associates
  • Practice emphasizes all aspects of customer service management and performance improvement, specializing in call centers and help desks; she has been an international keynote speaker, trainer, facilitator, author and certified management consultant (CMC) for over 25 years
  • Conducts seminars and workshops on numerous customer service and management subjects across all industries
  • Wrote numerous publications related to the areas of customer service management
  • Certified Management Consultant (CMC), Certified Image Consultant
  • Member of the National Speakers Association
  • Can be contacted at 408-445-1590 or [email protected]

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