White Paper

5 Pages
  • 5 Pages

The Risk of Duplicate Patient Records


An issue of growing concern for hospitals and health care providers.

Health care providers may find duplicate patient records in their Master Patient Index due to several reasons. From variations of patient names, names that have complex spellings, or a simple data entry error by a hospital employee, to identity sharing patients, non-English speaking patients, or foreign nationals, any of these reasons can be behind duplicate patient records. This white paper reviews the importance of getting a handle on duplicate records to avoid the risk losing patients and the risk of future medical malpractice claims.



Larry W. Hansard

Larry W. Hansard

Arthur J. Gallagher & Co.

  • Regional managing director with Arthur J. Gallagher & Co.
  • Areas of expertise include large, sophisticated institutional health care accounts; hospitals; telemedicine; physician group practices; ancillary healthcare providers; alternative risk vehicles; captive insurance companies
  • More than 33 years’ experience in the insurance industry
  • Has worked in both national brokerage firms, as well as smaller regional organizations
  • Frequent speaker on topics affecting the health care industry, such as captive insurance companies, medical professional liability insurance and general risk management issues
  • Previously served as Account Executive on a large portfolio of health care accounts and National Healthcare Segment Leader for an industry specific team
  • Professional publications include Medical Professional Liability Risks of Telemedicine, 2017 – Co-Author; Insuring Your Reputation, 2015; The Risk of Duplicate Patient Records, 2013; The Unique Risk of Physician Practice Management Companies, Problems & Solutions, 1997
  • M.S.M. degree, The American College

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