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White Paper

7 Pages
  • 7 Pages

The Power of Customer Service

 

Learn three guiding principles that contribute towards aiding an organization with their customer service.

In many service-based businesses, the most valuable asset is their customers. Yet, it is continually surprising to see a lack of service within those businesses which risks losing those assets. The purpose for being in business is the procuring and retaining of customers.  This white paper reviews how organizations typically have a similar excuse for not being attentive to customer service and discusses why customer service is vital to every organization.

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The Power of Customer Service

Agenda

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The Power of Customer Service

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Consulting Group

  • President of Stevens Consulting Group
  • 33 years of true sales experience
  • Author of the successful sales process books - Split Second Selling and Selling the Norm, and Split Second Customer Service; as well as 10 other books
  • Creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling
  • Has a top ranked podcast - Sales Acceleration
  • Works with organizations and individuals that struggle and transforms them into wealthy professionals
  • Leading international keynote speaker and is often requested by the media
  • Over 2,800 articles in sales and customer service, 45 audios and over three decades of revenue experience
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The Power of Customer Service

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