Learn three guiding principles that contribute towards aiding an organization with their customer service.
In many service-based businesses, the most valuable asset is their customers. Yet, it is continually surprising to see a lack of service within those businesses which risks losing those assets. The purpose for being in business is the procuring and retaining of customers. This white paper reviews how organizations typically have a similar excuse for not being attentive to customer service and discusses why customer service is vital to every organization.
Agenda
Faculty
Drew Stevens, Ph.D.
Stevens Performance Group
- International financial educator for individuals seeking to optimize and understand retirement
- Works with individuals that grapple with finances and transforms them into wealthy professionals with the liquidity and lifestyle they desire to live with profound longevity to create a legacy
- History on Wall Street, gaining a vast knowledge of financial markets and 37 years of experience enabling him to create a holistic plan for every individual, helping to maximize income and mitigate risk while never running out of retirement money
- Well-known international keynote speaker, workshop provider, and media host
- Author of 14 books (his latest, Understanding Social Security) and over 5,500 articles to stimulate others to increase their knowledge and awareness of the financial markets
- Holds licenses in seven states enacting as a fiduciary for his clients
- NSSA certified
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