Everyone, in every workplace interaction, is a customer.
The challenge is not the customer’s behavior. The challenge is how you respond. How people treat you can be a mirror of your behavior. If you don’t like how you are being treated, look, hear, and understand the details of your own behavior first. Then, decide what you are going to change about your own behavior, so that you can elicit a different response. And remember that behavior has consequences and the goal is to create meaningful consequences rather than negative ones.
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