White Paper

10 Pages
  • 10 Pages

Phrases Customer Service Professionals Should Avoid


Even the most experienced customer service representatives can have problems with irate customers.

Sometimes this is because the customer is unreasonable, but sometimes the customer service representative uses words or phrases out of habit that irritate customers. Avoiding these words and phrases can significantly reduce the amount of problems you will have with customers. Avoiding these words and phrases may require that you check your attitude. If you think that most customers are unreasonable or stupid or otherwise bothersome, it will be more difficult for you to avoid saying things that may offend them. Remember that irritated customers become former customers. If enough customers become former customers, your employer will have less need for your services. Download this white paper to learn what phrases you should avoid, as well as what phrases to use alternatively.

Learning Objectives

  • Identify the best time to apologize to a customer.
  • Learn how to take responsibility of a bad situation.
  • Review what to do when you don't know the answer to a question or problem.
  • Gain key listening tips to use when customers are having a problem.



All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today

Access to all training products $699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.