Listen Up - Honing Your Listening Skills for Success
Don't just do something ... listen!
Most of the focus of a conversation is about getting your message across and making sure you are expressing yourself. However, while you are focusing so hard on what you are saying you are completely missing the boat on what you should be listening to. This white paper provides tips on how to become a better listener.
Founder of Expressions of Excellence!™, a full-service training firm helping sales and service professionals engage and express, sell, and excel in the marketplace
Coaches organizations to tell their and their client's success stories, design and deliver great customer experiences, and communicate for success
Author of Stellar Service: Merge NOW with WOW to Win Customers for Life! (www.mergenowwithwow.com)
Author of the Good, Better … BEST! series of books on communication and leadership, a pocketbook on leadership, three tips booklets, a CD, and hundreds of published articles on sales and service, communication, leadership, excellence, and more
Founding president, dean emeritus of the Speakers Academy of National Speakers Association — Northern California chapter
Instructor, University of California Santa Cruz, Silicon Valley Campus since 2001
Interviewed John Wooden, Chesley “Sully” Sullenberger and Harvey Mackay, and has been interviewed by 60 Minutes, BBC Radio, and Financial Times of London
Clients include Pfizer, McKesson, Plantronics, ATT, headsets.com, U.S. Army, nolo.com, Hilton Hotels, dozens of national and regional associations including NSA, MPI, CalSAE, HSMAE, CIBC, HDI, PMI, NAPO, NACE, and SGMP