Don't lose a customer to a competitor - make the save with these tips.
Customer service team members are used to handling complaints but when the really irate customer calls it can be a tough call to take. Most customers don’t complain if there is something wrong … they just take their business elsewhere. The can often lead companies into the false belief that there are no complaints about their product or service. But ignorance isn’t always bliss … it can be a decrease in customers without realizing it until it’s too late. This white paper reviews how to handle the irate customer and put out fires while retaining their business.
Agenda
Faculty
![JJ Lauderbaugh, CMC](http://s3.amazonaws.com/les.speakerimg/4501736.jpg)
JJ Lauderbaugh, CMC
JJ Lauderbaugh & Associates
- Owner and president of JJ Lauderbaugh & Associates
- Practice emphasizes all aspects of customer service management and performance improvement, specializing in call centers and help desks; she has been an international keynote speaker, trainer, facilitator, author and certified management consultant (CMC) for over 25 years
- Conducts seminars and workshops on numerous customer service and management subjects across all industries
- Wrote numerous publications related to the areas of customer service management
- Certified Management Consultant (CMC), Certified Image Consultant
- Member of the National Speakers Association
- Can be contacted at 408-445-1590 or [email protected]
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