Learn how to deal with difficult customers.
Any customer-driven industry is going to have its share of difficult customers and times when a situation arises that causes even the most mild-mannered customer to become upset. It is important to know how to deal with these situations and mitigate any negativity that may result. These difficult situations with customers need to be handled correctly or customers may quickly find your competitor to help them with their needs. This white paper offer easy steps to guide you through a difficult customer encounter.
Agenda
Faculty
Christine Corelli
CHRISTINE CORELLI & ASSOCIATES, INC.
- President and CEO of Christine Corelli & Associates, Inc.
- Conference speaker, business columnist, sales and customer service expert
- Conducts regular seminars and interactive workshops on customer service and topics for business growth and profitability
- Author of six business books
- Member of Society Human Resource Professionals
- Studied at U of I
- Can be contacted at 847-477-7376, christinespeaks.com, customerservicekeynotespeaker.com, or [email protected]
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