Why humor works in the workplace, and when it doesn’t.
There are many tips, tools and tricks of the trade for professionals when interacting with others. One tool that is often overlooked is having a sense of humor. This white paper reviews how a sense of humor can be just what a stressful environment needs to run smoothly and can also bolster team morale.
Founder of Expressions of Excellence!™, a full-service training firm helping sales and service professionals engage and express, sell, and excel in the marketplace
Coaches organizations to tell their and their client's success stories, design and deliver great customer experiences, and communicate for success
Author of Stellar Service: Merge NOW with WOW to Win Customers for Life! (www.mergenowwithwow.com)
Author of the Good, Better … BEST! series of books on communication and leadership, a pocketbook on leadership, three tips booklets, a CD, and hundreds of published articles on sales and service, communication, leadership, excellence, and more
Founding president, dean emeritus of the Speakers Academy of National Speakers Association — Northern California chapter
Instructor, University of California Santa Cruz, Silicon Valley Campus since 2001
Interviewed John Wooden, Chesley “Sully” Sullenberger and Harvey Mackay, and has been interviewed by 60 Minutes, BBC Radio, and Financial Times of London
Clients include Pfizer, McKesson, Plantronics, ATT, headsets.com, U.S. Army, nolo.com, Hilton Hotels, dozens of national and regional associations including NSA, MPI, CalSAE, HSMAE, CIBC, HDI, PMI, NAPO, NACE, and SGMP