Does it sometimes seem as though decision makers are residing in a gated community? Learn how to bypass gatekeepers (GK) — those professionals who “guard” the decision makers and often run interference for them — to get in front of decision makers (DM).
Traditionally a secretary, administrative assistant or switchboard operator blocked entry. Now there are electronic nemeses as well: voice mailboxes and blind e-mail addresses. Yet gatekeepers can be your adversaries or allies, depending on your approach. Your challenge: to be regarded as important enough to be allowed into their inner sanctum.
Here are my rules of thumb for “Passing Gate” and receiving consideration by decision makers:”
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Craig Harrison is the founder of Expressions of Excellence!™, a full service training firm. He provides sales and service solutions for organizations, and communication and leadership skills for individuals. He Mr. Harrison is the author of Stellar Service: Merge NOW with WOW to Win Customers for Life! (www.mergenowwithwow.com), as well as a series of books on communication and leadership, a pocketbook on leadership, three tips booklets, a CD, and hundreds of published articles on sales and service, communication, leadership, excellence and more.
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