Agenda
Faculty
Miki Mitrovich
CCG Global Advisors
- Partner & Chief Strategist at CCG Global Advisors
- Partners with her clients to create a method which enables businesses to develop, adopt, and embrace a customer-driven culture centered around being the best that they can be
- Firmly believes in aligning service delivery with leadership's desired outcomes; she drives results using the combination of skills development and coaching to optimize customer acquisition, reduce churn, and position service as a competitive advantage
- Her philosophy is simple: customer-centric clarity, alignment, and execution yield astounding results
- Has been an integral change agent within some of the most iconic hotels in the world; with more than 25 years of experience in the luxury hospitality sector, her roles have spanned leadership, sales, marketing, and operations
- In recent years, her focus has been on developing and delivering customer acquisition and retention strategies yielding exponential growth; she inherently understands the direct correlation between customer experience and loyalty, retention, and recurring revenue
- In addition to the hotel industry, her experience spans a variety of industries including cybersecurity, technology, law, pharmaceutical, education, commercial real estate, construction, travel, and destination spas
- Has worked with multinational brands including – Red Dot Buildings, Siemens Medical, Nutricia Pharmaceuticals, CBRE Real Estate Group, Tauck Tours, IHG, Jumeirah Hotels, Four Seasons Hotels & Resorts, Taj Hotel Group, Peninsula Hotel Group, Dorchester Collection and Emaar, to name a few
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