Partners with her clients to create a method which enables businesses to develop, adopt, and embrace a customer-driven culture centered around being the best that they can be
Firmly believes in aligning service delivery with leadership's desired outcomes; she drives results using the combination of skills development and coaching to optimize customer acquisition, reduce churn, and position service as a competitive advantage
Her philosophy is simple: customer-centric clarity, alignment, and execution yield astounding results
Has been an integral change agent within some of the most iconic hotels in the world; with more than 25 years of experience in the luxury hospitality sector, her roles have spanned leadership, sales, marketing, and operations
In recent years, her focus has been on developing and delivering customer acquisition and retention strategies yielding exponential growth; she inherently understands the direct correlation between customer experience and loyalty, retention, and recurring revenue
In addition to the hotel industry, her experience spans a variety of industries including cybersecurity, technology, law, pharmaceutical, education, commercial real estate, construction, travel, and destination spas
Has worked with multinational brands including – Red Dot Buildings, Siemens Medical, Nutricia Pharmaceuticals, CBRE Real Estate Group, Tauck Tours, IHG, Jumeirah Hotels, Four Seasons Hotels & Resorts, Taj Hotel Group, Peninsula Hotel Group, Dorchester Collection and Emaar, to name a few
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training
in any format, any time!
White Papers and Articles
Sponsored Live Webinars
Additional benefits include:
State Specific Credit Tracker
Members Only Newsletter
All-Access Pass Course Concierge
* For audio recordings you only pay shipping
Questions? Call 877-296-2169 to speak with a real person.