A communication rule that is taught in many communication classes explains that when there is a communication failure between two people, the fault lies with the sender. The sender gives the message and the information to the receiver. If the sender expects results, they also need to make sure that the receiver understood those details. This white paper reviews a technique to avoid this type of communication fail.
For more than 25 years, he has helped organizations build more productive and profitable working cultures through the development of strong leaders and dedicated employees
Received rave reviews from more than 150,000 business, government, and health care professionals in every state in the union, as well as in Great Britain, China, Indonesia, Central America, and Australia for his presentations on the topics of leadership, change, customer service, and honesty in business
Co-wrote the highly acclaimed, top-selling business ethics book, Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity, and the landmark guide to managing intergenerational conflict, Generations, Inc.: From Boomers to Linksters, Managing the Friction Between Generations at Work; has also written more than 60 articles, published in recognized business and association journals
Spoken for SHRM, Fas Mart Convenience Stores, Westinghouse, General Electric, Harley-Davidson Motor Company, Intel Corporation, Southwest Airlines, American Express, McDonald’s Corporation, Federal Express, the U.S. Bureau of Land Management, the American Health Care Association, and the Nuclear Regulatory Commission
Four years of real-life experience as a manager in health care, seven years as a training manager in city government and the private sector, and 33 years as president of his own consulting firm
M.A. degree in counseling and psychology, Northern Arizona University; B.A. degree in education, Arizona State University; Certified Speaking Professional (CSP), National Speakers Association
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training
in any format, any time!
White Papers and Articles
Sponsored Live Webinars
Additional benefits include:
State Specific Credit Tracker
Members Only Newsletter
All-Access Pass Course Concierge
* For audio recordings you only pay shipping
Questions? Call 877-296-2169 to speak with a real person.
You can Login to access if you are already registered.