A communication rule that is taught in many communication classes explains that when there is a communication failure between two people, the fault lies with the sender. The sender gives the message and the information to the receiver. If the sender expects results, they also need to make sure that the receiver understood those details. This white paper reviews a technique to avoid this type of communication fail.
Has presented more than 300 webinars for various clients and has delivered more than 2,000 presentations for association conferences, corporations, and government organizations, in-cluding SHRM (Society of Human Resource Management), Harley-Davidson, and Training Magazine 2020 Conference & Expo
Co-author of two top-selling books, Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity and Generations Inc. — From Boomers to Link-sters — Managing the Friction Between Generations at Work
Wrote for Huffington Post, has been quoted in the Wall Street Journal and the Harvard Busi-ness Review, and has been interviewed on CNN
Has written more than 200 published articles on the topic of improving organizational culture
Certified Speaking Professional (CSP) from the National Speakers Association
M.A. degree in counseling psychology, Northern Arizona University; B.A. degree, Arizona State University
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