White Paper

CFPB Takes Action Against Law Firm Debt Collectors for Lack of Meaningful Involvement


The CFPB’s most recent monthly snapshot report illustrates debt collection as the most-complained-about product.

Of note is the Bureau’s decision to draw attention to these law firms’ specialization in collecting medical debt, which is consistent with the Bureau’s past statements about the increased vulnerability of consumers when a medical debt is the subject of collection activity. As a result, the Bureau will undoubtedly continue to closely monitor the players in this arena, including first-party creditors, and is expected to continue its focus on the intersection of collections and healthcare.



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David N. Anthony

Troutman Sanders LLP

David Anthony is a Partner in Troutman Sanders' Richmond office. He is an experienced trial lawyer with a concentration in litigating financial services and business disputes, including class actions. Mr. Anthony has developed an expertise in federal court litigation.

Ethan G. Ostroff

Ethan G. Ostroff

Troutman Pepper Hamilton Sanders, LLP

  • Partner, Troutman Sanders LLP
  • Focuses on financial services litigation and consumer law compliance counseling
  • Conducts regular seminars, presentations, and webinars on topics related to the alphabet soup of consumer protection statutes
  • Represents companies and individuals in patent, trademark and other commercial matters
  • Serves on the board of directors for the Receivables Management Associates International and is an ACA certified instructor
  • J.D. degree, The American University School of Law
  • Can be contacted at [email protected] or 757-687-7541
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Julie D. Hoffmeister

Troutman Sanders LLP

Julie Hoffmeister is an associate in Troutman Sanders' Consumer Financial Services practice and specifically within the Financial Services Litigation practice. She focuses her practice on federal consumer protection statutes and complex litigation. Before joining the firm, Ms. Hoffmeister served as a judicial law clerk to the Honorable James R. Spencer, Senior United States District Judge for the Eastern District of Virginia in Richmond, where she handled a diverse range of federal cases, including Fair Debt Collection Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA) cases.

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