More than 48,000 complaints were received.
The Consumer Financial Protection Bureau handled grievances from servicemembers ranging from credit reporting to debt collection with the majority of the complaints involving inaccuracies on credit reports. This white paper reviews the emerging issues and trends in the financial marketplace.
Anthony C. Kaye
Ballard Spahr LLP
Anthony C. Kaye focuses on business litigation and complex civil litigation at both the trial and appellate levels in federal and state courts throughout the United States. Tony has defended high-stakes, complex matters in a wide variety of areas, including consumer financial and mortgage banking services, intellectual property, business governance disputes, communications, product liability and mass torts, and real estate and construction. Tony is a member of the Consumer Financial Services Litigation Group and is the Team Leader of the group's Military Lending Team. His consumer financial services litigation practice focuses on defending banks, servicers, and other financial institutions throughout the United States in complex litigation matters. He counsels clients in connection with examinations by state and federal regulators and more generally on compliance with state and federal statutes and regulations.Tony has represented clients before the U.S. Courts of Appeals for the District of Columbia, Ninth and the Tenth Circuits, and the U.S. Supreme Court. In addition to judicial and administrative proceedings, Tony has substantial experience resolving disputes through mediation and arbitration.
John L. Culhane, Jr.
Ballard Spahr LLP
John L. Culhane Jr. is a partner in the Philadelphia office of Ballard Spahr LLP. He is known for his work advising on interstate direct and indirect consumer and residential mortgage loan and leasing programs, through both traditional brick-and-mortar facilities and e-commerce. Before joining Ballard Spahr, John was associate counsel with Mellon Bank, N.A.; associate counsel with Bank of America NT&SA; and senior attorney (section chief) with the National Credit Union Administration, the federal agency regulating federal credit unions. John addresses issues involving licensing, advertising and marketing, application processing, privacy, disclosure, pricing, substantive terms, servicing, collection, portfolio sales, and securitization. His regulatory practice includes preparing clients for banking agency and CFPB compliance examinations and assisting in the defense of attorney general investigations and banking agency and CFPB enforcement actions. His clients have ranged from a multibillion-dollar bank holding company, to one of the nation's largest residential mortgage lenders, to a leading provider of financial institution forms and documentation. John is a member of the firm's Fair Lending Team.
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