White Paper

6 Pages
  • 6 Pages

A Conversational Roadmap to Increase Accountability and Initiative in Employees

 

Jumping to conclusions about an employee's performance will get you nowhere.

When an employee isn’t performing as you would like, the reasons can be varied. Unfortunately, managers often jump to conclusions that may not be accurate. For example, an accounts payable clerk may not complete the paperwork required to ensure that a receivable is paid promptly. You may jump to the conclusion that he is irresponsible, sloppy, doesn’t care, or is not doing the paperwork to spite you. Those reasons may be true — on the other hand, it may simply be that he’s very busy, and he doesn’t understand how important the paperwork is to the integrity of your company’s system. Obviously, if that is the case, explaining the bigger picture to him makes more sense than chastising him. This white paper reviews the importance of taking time to analyze the problem before deciding on a course of action.

Agenda

Faculty

Larry Johnson

Larry Johnson

Johnson Training Group LLC

  • President of Johnson Training Group
  • Helps organizations raise productivity, reduce employee turnover, and increase customer satisfaction
  • For more than 25 years, he has helped organizations build more productive and profitable working cultures through the development of strong leaders and dedicated employees
  • Received rave reviews from more than 150,000 business, government, and health care professionals in every state in the union, as well as in Great Britain, China, Indonesia, Central America, and Australia for his presentations on the topics of leadership, change, customer service, and honesty in business
  • Co-wrote the highly acclaimed, top-selling business ethics book, Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity, and the landmark guide to managing intergenerational conflict, Generations, Inc.: From Boomers to Linksters, Managing the Friction Between Generations at Work; has also written more than 60 articles, published in recognized business and association journals
  • Spoken for SHRM, Fas Mart Convenience Stores, Westinghouse, General Electric, Harley-Davidson Motor Company, Intel Corporation, Southwest Airlines, American Express, McDonald’s Corporation, Federal Express, the U.S. Bureau of Land Management, the American Health Care Association, and the Nuclear Regulatory Commission
  • Four years of real-life experience as a manager in health care, seven years as a training manager in city government and the private sector, and 33 years as president of his own consulting firm
  • M.A. degree in counseling and psychology, Northern Arizona University; B.A. degree in education, Arizona State University; Certified Speaking Professional (CSP), National Speakers Association

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