Being in a service-based economy, it is astonishing to see the absence of vendor professionalism. This is not the time to bypass any business’s most precious valued asset – its customer. Ultimately, the reason for being in business is to obtain and retain customers. This white paper reviews the excuses that businesses give for not being attentive to customer's needs and discusses what businesses can do to build customer trust.
One of those very rare sales management and business development experts with not only 33 years of true sales experience but advanced degrees in sales productivity - not many can make such a claim
Wrote the successful sales process books Split Second Selling and Selling the Norm as well as nine other books
The creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling and has a top-ranked podcast called ‘Sales Acceleration’
Works with organizations and individuals that struggle and transforms them into wealthy professionals
Leading international keynote speaker and is often requested by the media
With more than 800 articles in sales and selling, 45 audios, and more than three decades of sales experience, he has the answers to help your sales career trajectory
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