White Paper

10 Upselling Techniques for Customer Service Professionals


Read between the lines to create upselling options that fit a customer's needs.

Pushing a product or service that has no relevance will have the same result time after time. Effective upselling is a customer service attitude that you can master. These techniques are used by customer service professionals who work in call centers, restaurants, retail outlets, car dealerships, and all types of businesses. 

Learning Objectives

  • Master the soft sell.
  • Learn how to listen to each customer's needs.
  • Think of products to upsell early in your conversation.
  • Grasp how to turn indecision into an upselling opportunity.



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