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  • 13 minutes

Why Customer Service Affects Bottom Line Revenue


Remember that when it concerns consumers it is about where we are in today’s market.

When dealing with most issues today companies have to deal with reputation management. Why this topic, Why now? 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. A typical business hears from 4% of it's dissatisfied customers. The probability of selling to a new prospect – 5 – 2-% and the probability of selling to an existing customer - 60-70%. There is some work to do to protect the bottom line.

Runtime: 13 minutes
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Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Consulting Group

  • CEO of Stevens Consulting Group
  • One of those very rare sales management and business development experts with not only 33 years of true sales experience but advanced degrees in sales productivity - not many can make such a claim
  • Wrote the successful sales process books - Split Second Selling and Selling the Norm as well as 9 other books
  • The creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called 'Sales Acceleration'
  • Works with organizations and individuals that struggle and transforms them into wealthy professionals
  • Leading international keynote speaker and is often requested by the media
  • With more than 800 articles in sales and selling, 45 audios and more than three decades of sales experience, he has the answers to help your sales career trajectory
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