Remember that when it concerns consumers it is about where we are in today’s market.
When dealing with most issues today companies have to deal with reputation management. Why this topic, Why now? 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. A typical business hears from 4% of it's dissatisfied customers. The probability of selling to a new prospect – 5 – 2-% and the probability of selling to an existing customer - 60-70%. There is some work to do to protect the bottom line.
Drew Stevens, Ph.D.
Stevens Performance Group
- Works with individuals and organizations that grapple with finances and transform them into wealthy professionals with the liquidity and lifestyle they desire to live with profound longevity in order to create a legacy
- Has worked on Wall Street since 1985, helping portfolio managers, traders, brokers, and other investment professionals
- His experience has enabled him to work with commercial and investment bankers, private equity, and venture capital, as well as to conduct several mergers & acquisitions
- Has produced over $11 billion in revenue for organizations while always delivering to others
- Contributed 14 books and over 4,500 articles and internet articles to stimulate others to increase their knowledge and awareness of the financial markets
- Registered insurance professional and working actively towards his investment advisory certification
- Well-known international keynote speaker and seminar producer
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