Remember that when it concerns consumers it is about where we are in today’s market.
When dealing with most issues today companies have to deal with reputation management. Why this topic, Why now? 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. A typical business hears from 4% of it's dissatisfied customers. The probability of selling to a new prospect – 5 – 2-% and the probability of selling to an existing customer - 60-70%. There is some work to do to protect the bottom line.
Drew Stevens, Ph.D.
Stevens Performance Group
- International financial educator for individuals seeking to optimize and understand retirement
- Works with individuals that grapple with finances and transforms them into wealthy professionals with the liquidity and lifestyle they desire to live with profound longevity to create a legacy
- History on Wall Street, gaining a vast knowledge of financial markets and 37 years of experience enabling him to create a holistic plan for every individual, helping to maximize income and mitigate risk while never running out of retirement money
- Well-known international keynote speaker, workshop provider, and media host
- Author of 14 books (his latest, Understanding Social Security) and over 5,500 articles to stimulate others to increase their knowledge and awareness of the financial markets
- Holds licenses in seven states enacting as a fiduciary for his clients
- NSSA certified
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