One of the reasons why cross-training isn’t effective can be as simple as a lack of planning.
Before beginning any cross-training it is important to ensure staffing coverage while conducting the cross-training or right from the start you will be playing catch up for the work the isn’t getting done. Use a roadmap to guide the cross-training and make it more efficient. Simply having one worker follow another around is not necessarily very efficient. Have a discussion between the individual who is being cross trained and his/her manager to explain why the cross training is being carried out can help overcome job rotation challenges. Watch this video for details on addressing problems with coverage, how to manage expectations, and other external issues affecting job rotations.
Runtime: 7 minutes
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