One of the reasons why cross-training isn’t effective can be as simple as a lack of planning.
Before beginning any cross-training it is important to ensure staffing coverage while conducting the cross-training or right from the start you will be playing catch up for the work the isn’t getting done. Use a roadmap to guide the cross-training and make it more efficient. Simply having one worker follow another around is not necessarily very efficient. Have a discussion between the individual who is being cross trained and his/her manager to explain why the cross training is being carried out can help overcome job rotation challenges. Watch this video for details on addressing problems with coverage, how to manage expectations, and other external issues affecting job rotations.
Agenda
Faculty
William J. Rothwell, Ph.D., SPHR, SHRM-SCP, RODC, CPTD Fellow
Rothwell & Associates, Inc.
- President/Rothwell & Associates, Inc. and Rothwell & Associates, LLC
- Distinguished Professor/The Penn State University
- 50 years of HR experience in government, multinational business, and owner of 5 small businesses
- Author of Motivated to Stay, a book about 100 research-based ways to reduce employee turnover
- Author of 170 books on HR and public speaker of 1,600 professional talks and seminars in 15 nations over a 31 year period
- Member of the Society for Human Resource Management, the Association for Talent Development the Organization Development Network, and the International Society for Performance Improvement
- Ph.D. / University of Illinois at Urbana-Champaign
- MBA/University of Illinois at Springfield
- Can be contacted at [email protected]/814-441-4087
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