Video

  • 30 minutes

Unreasonable Demands and How to Negotiate for Success in Customer Service

 

There is, to a certain extent, issues where we have consumers that truly are unreasonable from time to time.

First and foremost there is always personality and behavior to consider when dealing with a consumer. It’s the natural way of doing things. There are those consumers that do meet certain criteria, including personality and behavioral issues that will be difficult to please no matter what you do.  Watch this video for tips on how to handle behavior that appears unreasonable, as well as a review of some customer service myths.

Runtime: 29 minutes

Agenda

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

  • Works with founders and senior leaders of middle-market organizations that struggle and transforms them into thriving businesses
  • Highly accomplished senior strategic leader with proven experience to lead turnaround situations, implement change, optimize business units, rationalize workforces, operationalize revenue, revitalize processes and drive measurable financial performance for increased sales, profit growth, and customer retention
  • Helps transform business professionals into abundant individuals, create a better lifestyle, longevity, higher levels of liquidity, and leave a lasting legacy
  • Author of 14 books and over 3,500 business articles
  • During his 37-year career, has aided organizations gain over $11B in new revenue
  • Passion for sales is well known as he has coached thousands internationally while also creating several accredited university sales programs

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