How do you operate with people?
Whether you know it or not you have a certain way that you operate with people. Often it depends on the situation. Being pushed up against the wall may cause you to be aggressive, or if you don’t care about what is happening you may be more passive. And then there are times when you need to be assertive. Being assertive is having confidence in who you are with the ability to state your opinion in a direct way. This video reviews the differences between being assertive, being aggressive and being passive; as well as how to choose assertiveness when dealing with confrontational conversations.
Runtime: 18 minutes
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