Video

  • 8 minutes

Things You Can Do For Yourself When Dealing With Incivility

 

Recognize that we are 98% emotional and 2% rational.

The simple truth is that we can’t be logical or rational unless we are emotional first. Emotions make us pay attention to our environment and cause us to think about what is going on around us. If we didn’t have emotions we couldn’t do that. The emotional center of the brain, just in terms of pure mass, is substantially larger than the part of the brain from which rationality arises. Society thinks just in reverse that people are only 2% emotional so when people get emotional they are often dismissed. Watch this video for details on how to raise emotional intelligence and learn how to resolve conflicts.

Runtime: 7 minutes

Agenda

Faculty

Douglas E. Noll, J.D., M.A.

Douglas E. Noll, J.D., M.A.

Noll Associates

  • Trial lawyer for 22 years before turning to peacemaking and mediation
  • Mediated thousands of deals over his 45-year career and has deep experience and knowledge of negotiation theory, strategy, and tactics
  • Creator of the most advanced online legal negotiation course, Negotiation Master for the Legal Professional
  • Author of four books and numerous articles on negotiation, mediation, decision-making, and problem-solving
  • Adjunct professor at the Straus Institute of Dispute Resolution, Caruso School of Law, Pepperdine University, Malibu, California

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