Learn to identify common communication challenges in order to avoid them.
How do you overcome common communication challenges? You start by getting yourself under control. That starts with practicing the idea of presuming or assuming benign intent. If you understand that most people, including yourself, have a negativity bias when you don’t understand something or something isn’t the way you think it should be, by practicing the assumption of benign intent it will help you to not get as angry or frustrated with the situation. Attempt to be curious rather than be judging. This video reviews how to practice benign intent, discusses issues to consider that affect communication strategy, and explains the DISC Model of communication.
Agenda
Faculty
Guy Harris
The Kevin Eikenberry Group
- Master trainer and coach with The Kevin Eikenberry Group, a learning and development organization located in Indianapolis, Indiana that specializes in leadership, communication, team dynamics, and conflict resolution skills
- Coaches, consults, and conducts regular seminars and workshops on leadership development, communication skills, team dynamics, and workplace conflict resolution
- Wrote, From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership and The Recovering Engineer Blog; hosts the Talk Like a Leader podcast
- M.S. and B.S. degrees in chemical engineering; qualified engineering officer (nuclear) United States Navy; master trainer in the DISC Model of Human Behavior; and workplace conflict resolution expert
- Can be contacted at 317-387-1424 x13, [email protected] or on Twitter® @recovengineer
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