If you’ve got a problem with a client you have to put them on notice.
You know you’re going to have tough clients, including clients you may have to “fire.” So, make a plan. Always use a written agreement and use engagement letters (or equivalent emails, quotes, etc.) whenever possible. Include in these essential documents provisions which will be relevant in the event you have to terminate your attorney-client relationship. When you clearly communicate (in writing) with the client, and establish accurate expectations from the outset of a relationship, you are far less likely to have a problem with a client. This video reviews what to do when you are faced with a problem and offer tips on how to set the client free.
Agenda
Faculty
Noel R. Bagwell, III, Esq.
Counsel & Clarity
- Operates Counsel & Clarity™—a brand encompassing his law firm and resilient leadership coaching practice in Middle Tennessee, near Nashville
- Partner in Industrial Business Lawyers, a distributed firm based in Washington, D.C., where he serves as Director of the Fractional Chief Legal Officer Practice Group
- Recipient of numerous awards, including the Tennessee Supreme Court’s Attorney for Justice award for pro bono work with veteran entrepreneurs, and the Clarksville, TN Mayor’s Certificate (2019) for contributions to the local business community; in 2019, Money magazine named Clarksville the Best Place to Live in America
- Works exclusively with business clients to transform legal support from a cost center into a profit engine through Counsel & Clarity’s Fractional Chief Legal Officer service offering, Profit from Legal™
- Author of several books, including ‘Lead Again: A Modern Guide to Resilience’ (2024), ‘God in the Machine: Exploring Faith in a Simulated Universe’ (2024), and ’How to Structure Your Business for Success’ (2020). He has produced and hosted two podcasts— ‘The Honest Lawyer Podcast’ and the ’Profit from Legal Podcast’—and is a prolific author of print and electronic articles for the Nashville Bar Journal, the Counsel & Clarity blog, and other outlets
- J.D., Cumberland School of Law at Samford University; Scholar of Merit: Economic Analysis of Law; B.A. in Philosophy with a minor in International Studies, Austin Peay State University
- Can be contacted at (931) 249-2015 or [email protected]; on LinkedIn at https://www.linkedin.com/in/nbagwell3/; LinkedIn Group: https://www.linkedin.com/company/counsel-and-clarity/
; Facebook: https://www.facebook.com/counselandclarity/
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