Video

  • 16 minutes

How are Performance Expectations and Goals Developed?

 

Develop key performance indicators and communicate key performance indicators as performance expectations.

Key Performance Indicators (KPI) measures the most important outcomes, outputs, or behaviors linked to the mission and goals of the organization, division, department, team or individual. Organizational leaders should communicate performance indicators at the beginning of the performance period and at regular intervals throughout the time period. This video reviews the Balanced Scorecard program and how to determine what performance indicators work best for your team.

Runtime: 16 minutes

Agenda

Faculty

William J. Rothwell, Ph.D., SPHR, SHRM-SCP, RODC, CPTD Fellow

William J. Rothwell, Ph.D., SPHR, SHRM-SCP, RODC, CPTD Fellow

Rothwell & Associates, Inc.

  • Distinguished professor at Penn State University; President of 3 consulting companies (one in Korea and two in the U.S.); owner of a motel; and, owner of a company that rents houses for vacations
  • Consultant to over 50 multinational companies
  • Has traveled extensively globally—including 83 trips to China and 32 trips to Singapore
  • 50 years of HR experience in government, business, nonprofits, small businesses, and family businesses
  • Conduct 1,500 presentations in 15 nations over 30 years
  • Author of 159 books on Human Resources, Organization Development, and Talent Development
  • Recent books: Transformational Coaching; High-performance Coaching for Managers; Succession Planning for small and Family Businesses; Rethinking Diversity, equity, and Inclusion
  • Member of the Association for Talent Development, the Society for Human Resource Management, the International Society for Performance Improvement, the Human Resource Planning Society
  • Named to the International Adult and Continuing Education Hall of Fame
  • Ph.D., DBA, MABA, MA, BA, SPHR, SHRM-SCP, RODC, FLMI, CPTD Fellow
  • Email: [email protected]
  • Phone: 814-441-4087

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