Video

  • 20 minutes

Eight Strategies for Resolving Conflicts at Work

 
When dealing with workplace conflict you may need to change your thinking about how to handle conflict as a whole. What do you want the culture of your workplace to be? The way you respond to conflict can set the tone in a positive or negative way. The best part is that you can set your own guidelines for how to respond to and manage conflict when it arises. In this 20-minute video our speaker, Jackie Sexson discusses eight strategies for resolving conflicts in the workplace. You may already use some of these strategies; however this material may provide a different aspect that you haven’t experimented with. It is always to your benefit to allow yourself to respond when a conflict arises, instead of reacting, which can often lead to a volatile workplace environment. Ms. Sexson briefly discusses the mediation process and the steps that are needed to successfully respond to and overcome conflict in a professional, respectful way.

Jackie A. Sexson is a compliance manager with a Fortune 300 company and has extensive experience in employment and labor law, as well as human resources. Ms. Sexson has a legal and HR background in employee relations, performance management (360-degree feedback), organizational management, benefits administration, recruitment and selection, compensation, equal employment opportunity, and training and development. She is the former executive director with the legal and human resources consulting firm, The Sexson Group.
Runtime: 19 minutes

Faculty

Jackie A. Sexson

Jackie A. Sexson