Good implementation is what happens in the meeting between the manager and the team.
Typically the manager leads the discussion to establish, measure and discuss achievement of KPIs. If a meeting is poorly handled, performance will get worse rather than better as there is confusion about the expectations. The meeting is not enough merely to communicate desired results; rather, the workers should be engaged to see the value of those results and have a say in setting the targets and measuring them. This video reviews how to conduct the KPI discussion with workers and use the discussion in combination with other communication approaches.
Agenda
Faculty
William J. Rothwell, Ph.D., SPHR, SHRM-SCP, RODC, CPTD Fellow
Rothwell & Associates, Inc.
- President, Rothwell & Associates, Inc.
- Distinguished Professor Emeritus, Penn State University
- Professional practice emphasizes succession planning, talent development, workforce planning, and human resource strategy
- Regularly speaks at national and international conferences on workforce and talent management
- Author of more than 172 books, including:
• Effective Succession Planning
• The Manager’s Guide to HR
• Revolutionizing the Online Learning Journey
- Member of the following professional organizations:
• Association for Talent Development (ATD)
• Society for Human Resource Management (SHRM)
• Organization Development Network (OD Network)
• Academy of Human Resource Development (AHRD)
- Holds a Ph.D., DBA, M.A., M.B.A., and B.A.
- Can be contacted at [email protected]
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