Cold Calling Tips and Scripts

Craig Harrison

Expressions of Excellence! (TM)

• Founder of Expressions of Excellence!™, a full-service training firm helping sales and service professionals engage and express, sell, and excel in the marketplace
• Coaches organizations to tell their and their client's success stories, design and deliver great customer experiences, and communicate for success
• Author of Stellar Service: Merge NOW with WOW to Win Customers for Life! (www.mergenowwithwow.com)
• Author of the Good, Better … BEST! series of books on communication and leadership, a pocketbook on leadership, three tips booklets, a CD, and hundreds of published articles on sales and service, communication, leadership, excellence, and more
• Founding president, dean emeritus of the Speakers Academy of National Speakers Association — Northern California chapter
• Instructor, University of California Santa Cruz, Silicon Valley Campus since 2001
• Interviewed John Wooden, Chesley “Sully” Sullenberger and Harvey Mackay, and has been interviewed by 60 Minutes, BBC Radio, and Financial Times of London
• Clients include Pfizer, McKesson, Plantronics, ATT, headsets.com, U.S. Army, nolo.com, Hilton Hotels, dozens of national and regional associations including NSA, MPI, CalSAE, HSMAE, CIBC, HDI, PMI, NAPO, NACE, and SGMP
• Senior consultant, www.TheConsultingTeam.com, facilitating positive change
• Can be reached at 510-547-0664, Craig@ExpressionsOfExcellence.com, or www.ExpressionsOfExcellence.com