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Tech Etiquette for Customer Service Help Desk Professionals

 

Gain valuable communication skills and learn how to handle situations of conflict with your colleagues and customers.

You know you're good at your job, and you know what needs to be done. But sometimes, despite your best efforts, nontechnical colleagues can't wrap their minds around what it is you're telling them. If you're like most technical professionals, your communications, whether written or verbal, are filled with lots of technical jargon and pseudo-codes to communicate meaning in the most efficient way possible. And that's great when you're talking with other technical professionals. But what happens when you're talking to nontechnical professionals like your internal customers? As a provider of customer service in a technical field, you need to interact with end users to address their technical concerns. New research shows that being able to communicate with everyone in the company will be the most important skill for IT professionals in the future. To do this effectively, you need to develop skills that will help you interact with end users in a positive and professional manner.

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Tech Etiquette for Customer Service Help Desk Professionals

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Tech Etiquette for Customer Service Help Desk Professionals

Faculty

Audrey Halpern

Audrey Halpern

ARH Employee Training

  • President of ARH Employee Training
  • More than 20 years of training facilitation/learning and development career, developing custom soft skills employee programs, onboarding and Train the Trainer experience
  • Adjunct professor at Hofstra University and has developed customized programs for numerous colleges and universities
  • Corporate trainer for Fortune 500 companies across the country
  • Partners with business coaches, HR leaders and other business leaders to facilitate corporate and institutional training events
  • Faculty member of American Management Association and member of several professional organizations and has received numerous certifications.
  • Writes weekly articles on LinkedIn┬« Pulse that have garnered much recognition and an international following
  • Can be contacted at [email protected], http://www.linkedin.com/in/audreyhtraining138/, [email protected], www.arhemployeetraining.com/, www.facebook.com/ARH-Employee-Skills-
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Tech Etiquette for Customer Service Help Desk Professionals

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