Lorman offers professional resources regarding COVID-19 and the 2020 Election

Slide Deck

17 Slides available anytime
  • 17 Slides

Preparing Your Customer Service Team for Multiple Calls and Customers

 

Implement various techniques and solutions that will create a more successful interaction with team members and customers.

When the global pandemic was declared in March of 2020, companies all over the world felt pressured to adapt to a new business environment. Service departments experienced a surge of customers demanding solutions. A surge in customer service means a surge in call volume, and when call volume is high, wait times increase, and customer satisfaction falls. However, despite the drastic changing world, even post-COVID-19 surges in customer service and high call volumes are not anything new or unordinary. This topic will prepare you with concepts that will provide a proactive plan to be put into place. There are various techniques and solutions that will create a more successful interaction with team members and customers, which not only helps the end-user, customer, or client, it is better for your teams, and their overall outlook, stress levels, and engagement for positive outcomes.

View Slides

More Program Information

Preparing Your Customer Service Team for Multiple Calls and Customers

Agenda

View Slides

More Program Information

Preparing Your Customer Service Team for Multiple Calls and Customers

Faculty

Irma Vargas

Irma Vargas

V1H Consulting

  • 20 years of development, training, and facilitation of workshops for public and private sector organizations in employee engagement, customer service, diversity, establishing processes to mitigate discrimination, favoritism, leadership development, team building, and strategic planning
  • Coach leaders and managers in public and private sector organizations around talent development through strengths-based methodologies
  • Organizations include, CDC, California State Department of Public Health, Pasadena Public Health Department, El Rancho Unified School District, and New Grace Community Church
  • 34 Strong Certified StrengthsFinderâ„¢ coach
  • M.P.A. degree, California State University, Northridge, The Tseng College, International; B.A. degree in English, Whittier College
View Slides

More Program Information

Preparing Your Customer Service Team for Multiple Calls and Customers

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.