Slide Deck

35 Slides available anytime
  • 35 Slides

Metro 2®, e-OSCAR and the New FCRA/CFPB Compliance Requirements


Understand common furnishing challenges and issues in the accuracy and integrity of credit reporting.

This course helps data furnishers understand and potentially resolve complex credit reporting scenarios and situations through discussion of recent industry trends and risks, as well as live use cases of complex scenarios. Frequent updates to regulatory requirements and the necessary format for providing account- and consumer-level information to the credit reporting agencies require a constant review of the changes by data furnishers. Specifically, this material will offer an overview of the enhancements driven by COVID-19. This course will detail recent enforcement action and litigation that companies may want to address proactively in reporting approach, policy, or procedure. You will also receive examples of common issues affecting furnishers today, their impact on furnishing or servicing, and ways to avoid them.



Beji Varghese

Beji Varghese

Guidehouse Inc.

  • Partner in the banking, insurance, and capital markets practice at Guidehouse
  • Specializes in the areas of governance, risk, and compliance and has advised multiple companies in the design and implementation of effective financial reporting internal controls
  • Led multiple FCRA projects, including policy and procedure reviews, assessment of the accuracy of the Metro 2® files submitted to CRAs, and operational assessments of the Metro 2 file creation and e-Oscar dispute processes; he has also led teams responsible for the development of business requirements and technical system requirements designed to be compliant with CDIA guidance around Metro 2 reporting
  • Led credit reporting reviews, risk and compliance reviews, distressed workouts, consent order reviews, and lending best practice reviews for top 20 U.S. consumer finance companies
Alexandra Sawyer

Alexandra Sawyer

Guidehouse Inc.

  • Director in the banking, insurance, and capital markets practice at Guidehouse
  • With more than 16 years of experience, she has a proven track record in leading a variety of engagements, including assessing clients’ current state compliance organizations; developing management regulatory compliance process, controls, and procedures; data quality analysis; and system implementation
  • Experience includes assisting clients with the management of compliance and risk-related issues and has allowed her to successfully develop expertise in project and change management; most recently, her experiences have allowed her to lead a number of regulatory change management and FCRA compliance engagements with a focus on mortgages, student loans, HELOC, installment, auto, and captive auto lending
  • Recognized as a credit reporting industry expert speaking at engagements such as Women in Housing and Finance brown bag session on FCRA, as well as a presenter for Lorman Education Services session on Metro 2® Regulatory Considerations and FCRA Compliance
Alexandra Popkin

Alexandra Popkin

Guidehouse Inc.

  • Senior Consultant in the banking, insurance, and capital markets practice at Guidehouse
  • Extensive experience working with large financial institutions, banks, and mortgage servicers; has worked on multiple engagements assisting clients with FCRA compliance, which has included performing end-to-end assessments, policy and procedure reviews, and loan-level testing
  • Her compliance work has included analyzing mortgage loan files to identify servicer noncompliance, designing and executing pre- and post-transmission QC processes and procedures, and using data analytics to perform reviews of large datasets; has used these skills to create, manage, and evaluate key data to ensure accuracy, efficiency, and effectiveness of models, improving business processes to save clients time and money
Savannah Xiao

Savannah Xiao

Guidehouse Inc.

  • Associate Director in the banking, insurance, and capital markets practice at Guidehouse
  • Experience in risk management, data analytics, regulatory compliance, and process automation; has an excellent track record in solution design, product management, and system/data migration
  • Expertise is in integrating risk management, operational efficiency, and data analysis; these skills, complimented by her team management experience and diversified knowledge on key process areas of mortgage, home equity, auto loan, student loan, and credit card business, have enabled her to become a trusted advisor and engagement leader to senior leadership on business-critical analytic initiatives

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