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How to Say No and Still Keep Employees Happy


Understand the dynamics of decision-making and how manager credibility softens the impact of a No-decision with minimal disappointment.

Frequently in business, decisions must be made, and approval given for requests, small and large, involving personal and/or business interests. Say No when you shouldn't, and you may pass up opportunities and options that benefit the individual, department, or organization. But there are situations and dilemmas where No is the right answer. How does a manager come to the right decision quickly and deliver an unfavorable response to the requestor, without negatively impacting the employee or the departmental relationships and morale? This presentation will help managers and business leaders understand the dynamics of decision-making and how manager credibility softens the impact of a No-decision with minimal disappointment and unhappiness. The webinar also expounds on what can go wrong when saying No and how to establish safe relationships with familiarity and structure. Failing to realize the crucial nature of these relationship events can result in employees constantly seeking your decision on matters they should know are not acceptable, with an increased need for you to refuse them. Follow the approaches outlined in this webinar and avoid this vicious cycle!



Lori Fisher

Lori Fisher

PLS Management Consulting, Ltd

Lori G. Fisher, PMP

  • President/Owner of PLS Management Consulting, an operations consulting, training, and coaching firm
  • 25 years of operations leadership in biotechnology, aerospace, steel tool, and steel industries; successfully led cross-functional teams with budgets exceeding $5M, with recent work with Ugandan non-governmental organization, YAREN Organization, Inc.
  • Board of Directors, Portage County Human Resources Association (PCHRA)
  • Creator of engagement, collaboration, and leadership training courses, author of several blogs on employee engagement, collaboration, systems thinking, and operations management; series of articles entitled Philosophers A to Z highlighting the impact of philosophy and knowledge on today‚Äôs operations management
  • BS Chemistry, Kent State University; Executive Management Certificate, Cranfield University, UK; Project Management Institute (PMI) Project Management Professional (PMP) and Wicked Problem Solving Practitioner Certification, Cabrera Research Labs Certified Trainer in Systems Thinking, Leadership, and Mapping
  • [email protected], Phone 330.861.3228,

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